وكيل ذكي للطلبات والمرتجعات على واتساب (بالعربية)

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        "content": "## وكيل ذكي للطلبات والمرتجعات على واتساب (بالعربية)\nيجيب عن \"طلبي فين؟\"، ويعطي تحديثات التوصيل، ويسجل المرتجعات والاستبدال — بلهجة العميل.\n\n**Setup**\n1. Open each node and connect your own credentials.\n2. Replace every YOUR_… placeholder.\n3. Test once, then activate.\n\nFree template from Flowngn",
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          "systemMessage": "=You are the after-sales assistant for YOUR_STORE on WhatsApp. Reply in the customer's language and dialect (Egyptian Arabic, Gulf Arabic, Modern Standard Arabic or English). Be warm and brief.\n\nYou handle: \"where is my order?\", delivery updates, returns and exchanges.\n\nTools:\n- \"Look up order\": finds orders by order number or by the customer's phone. Returns status, items, total, courier and tracking number.\n- \"Create return request\": logs a return or exchange request. Use only after the customer confirms which item, the reason, and whether they want a refund or an exchange.\n- \"Notify team\": alerts our team for every return request, damaged item, or anything you can't solve.\n\nOur policy: YOUR_RETURN_POLICY (e.g. returns within 14 days, unused, with tags).\n\nRules:\n- The customer's phone is {{ $('Get question').item.json.from }} — try it first if they don't give an order number.\n- Never promise refunds, dates or compensation. Say the team will confirm.\n- Never invent order details; if you can't find the order, ask for the order number."
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      "parameters": {
        "descriptionType": "manual",
        "toolDescription": "Finds orders by order number or phone. Returns status, items, total, courier and tracking number.",
        "operation": "read",
        "documentId": {
          "__rl": true,
          "value": "YOUR_SPREADSHEET_ID",
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        "sheetName": {
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          "value": "Orders",
          "mode": "name"
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        "filtersUI": {
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              "lookupColumn": "={{ $fromAI('column', \"Which column to search: order_id or phone\", 'string') }}",
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        "descriptionType": "manual",
        "toolDescription": "Logs a confirmed return or exchange request.",
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          "value": "YOUR_SPREADSHEET_ID",
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          "value": "Returns",
          "mode": "name"
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            "date": "={{ $now.toISO() }}",
            "phone": "={{ $('Get question').item.json.from }}",
            "order_id": "={{ $fromAI('order_id', \"Order number\", 'string') }}",
            "item": "={{ $fromAI('item', \"Which item\", 'string') }}",
            "reason": "={{ $fromAI('reason', \"Why they want to return it\", 'string') }}",
            "wants": "={{ $fromAI('wants', \"refund or exchange\", 'string') }}",
            "status": "new"
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      "name": "Create return request",
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        "toolDescription": "Alerts our team: every return request, damaged or wrong items, and anything you can't solve.",
        "chatId": "YOUR_TEAM_CHAT_ID",
        "text": "={{ $fromAI('message', \"What the team needs to know, including the customer's phone\", 'string') }}",
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