وكيل ذكي لخدمة نزلاء الفندق على واتساب

{
  "name": "وكيل ذكي لخدمة نزلاء الفندق على واتساب (Flowngn)",
  "nodes": [
    {
      "parameters": {
        "content": "## وكيل ذكي لخدمة نزلاء الفندق على واتساب\nيسأل النزيل عن الفطور أو الواي فاي أو تأخير المغادرة على واتساب؛ يجيب الوكيل ويسجّل الطلبات للفريق.\n\n**Setup**\n1. Open each node and connect your own credentials.\n2. Replace every YOUR_… placeholder.\n3. Test once, then activate.\n\nFree template from Flowngn",
        "height": 260,
        "width": 340
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Setup notes",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -420,
        -60
      ]
    },
    {
      "parameters": {
        "updates": [
          "messages"
        ]
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Incoming message",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "typeVersion": 1,
      "position": [
        0,
        0
      ],
      "webhookId": "3757d265-b3e9-4413-a7d9-26f1c148349a"
    },
    {
      "parameters": {
        "jsCode": "// Keeps only text messages and pulls out who sent it and what they asked.\nconst msg = $input.first().json.messages?.[0];\nif (!msg || msg.type !== \"text\") return [];\n\nreturn [{ json: { from: msg.from, question: msg.text.body } }];"
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Get question",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        300,
        0
      ]
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "={{ $json.question }}",
        "options": {
          "systemMessage": "=You are the WhatsApp concierge for YOUR_HOTEL. Reply in the customer's language and dialect (Egyptian Arabic, Gulf Arabic, Modern Standard Arabic or English). Be warm and brief.\n\nToday is {{ $now.toFormat('cccc d LLLL yyyy, HH:mm') }}. The guest's phone is {{ $('Get question').item.json.from }}.\n\nTools:\n- \"Hotel info\": check-in/out times, breakfast hours, Wi-Fi, parking, pool, facilities, nearby places, airport transfer prices. Answer only from it.\n- \"My booking\": this guest's booking (dates, room, status). It only returns the person who is messaging.\n- \"Log request\": logs a request for the team: housekeeping, extra towels, late checkout, airport pickup, restaurant table, maintenance.\n- \"Notify team\": alerts reception about every request, complaints, emergencies, and anything you can't answer.\n\nRules:\n- Never confirm late checkout, upgrades, refunds or prices that aren't in Hotel info; log the request and say reception will confirm.\n- Never share other guests' information or room numbers.\n- For emergencies (health, safety, fire), tell the guest to call reception at YOUR_RECEPTION_PHONE right away and use \"Notify team\"."
        }
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Concierge agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "typeVersion": 1.9,
      "position": [
        600,
        0
      ]
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "value": "claude-sonnet-5",
          "mode": "list"
        },
        "options": {}
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Claude model",
      "type": "@n8n/n8n-nodes-langchain.lmChatAnthropic",
      "typeVersion": 1.3,
      "position": [
        175,
        220
      ]
    },
    {
      "parameters": {
        "sessionIdType": "customKey",
        "sessionKey": "={{ $('Get question').item.json.from }}",
        "contextWindowLength": 10
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "typeVersion": 1.3,
      "position": [
        345,
        220
      ]
    },
    {
      "parameters": {
        "descriptionType": "manual",
        "toolDescription": "Returns hotel information: times, facilities, Wi-Fi, parking, nearby places, transfer prices.",
        "operation": "read",
        "documentId": {
          "__rl": true,
          "value": "YOUR_SPREADSHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "Hotel info",
          "mode": "name"
        },
        "options": {}
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Hotel info",
      "type": "n8n-nodes-base.googleSheetsTool",
      "typeVersion": 4.5,
      "position": [
        515,
        220
      ]
    },
    {
      "parameters": {
        "descriptionType": "manual",
        "toolDescription": "Returns the booking of the guest who is messaging.",
        "operation": "read",
        "documentId": {
          "__rl": true,
          "value": "YOUR_SPREADSHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "Bookings",
          "mode": "name"
        },
        "filtersUI": {
          "values": [
            {
              "lookupColumn": "phone",
              "lookupValue": "={{ $('Get question').item.json.from }}"
            }
          ]
        },
        "options": {}
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "My booking",
      "type": "n8n-nodes-base.googleSheetsTool",
      "typeVersion": 4.5,
      "position": [
        685,
        220
      ]
    },
    {
      "parameters": {
        "descriptionType": "manual",
        "toolDescription": "Logs a guest request for the team.",
        "operation": "append",
        "documentId": {
          "__rl": true,
          "value": "YOUR_SPREADSHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "Requests",
          "mode": "name"
        },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "time": "={{ $now.toISO() }}",
            "phone": "={{ $('Get question').item.json.from }}",
            "type": "={{ $fromAI('type', \"housekeeping, late checkout, transfer, restaurant, maintenance or other\", 'string') }}",
            "details": "={{ $fromAI('details', \"What the guest asked for, with times\", 'string') }}",
            "status": "open"
          }
        },
        "options": {}
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Log request",
      "type": "n8n-nodes-base.googleSheetsTool",
      "typeVersion": 4.5,
      "position": [
        855,
        220
      ]
    },
    {
      "parameters": {
        "descriptionType": "manual",
        "toolDescription": "Alerts reception about guest requests, complaints, emergencies and questions you can't answer.",
        "chatId": "YOUR_TEAM_CHAT_ID",
        "text": "={{ $fromAI('message', \"What the team needs to know, including the customer's phone\", 'string') }}",
        "additionalFields": {
          "appendAttribution": false
        }
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Notify team",
      "type": "n8n-nodes-base.telegramTool",
      "typeVersion": 1.2,
      "position": [
        1025,
        220
      ]
    },
    {
      "parameters": {
        "operation": "send",
        "phoneNumberId": "YOUR_PHONE_NUMBER_ID",
        "recipientPhoneNumber": "={{ $('Get question').item.json.from }}",
        "textBody": "={{ $json.output }}"
      },
      "id": "3757d265-b3e9-4413-a7d9-26f1c148349a",
      "name": "Reply on WhatsApp",
      "type": "n8n-nodes-base.whatsApp",
      "typeVersion": 1,
      "position": [
        900,
        0
      ]
    }
  ],
  "connections": {
    "Incoming message": {
      "main": [
        [
          {
            "node": "Get question",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get question": {
      "main": [
        [
          {
            "node": "Concierge agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Concierge agent": {
      "main": [
        [
          {
            "node": "Reply on WhatsApp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Claude model": {
      "ai_languageModel": [
        [
          {
            "node": "Concierge agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Memory": {
      "ai_memory": [
        [
          {
            "node": "Concierge agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Hotel info": {
      "ai_tool": [
        [
          {
            "node": "Concierge agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "My booking": {
      "ai_tool": [
        [
          {
            "node": "Concierge agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Log request": {
      "ai_tool": [
        [
          {
            "node": "Concierge agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Notify team": {
      "ai_tool": [
        [
          {
            "node": "Concierge agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  },
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "templateCredsSetupCompleted": false
  },
  "tags": []
}