Ask for a review 2 days after delivery
When Bosta delivers an order, wait two days, then ask the customer for a review on WhatsApp.
How it works
Trigger: Webhook — Bosta delivery status update
- Receive the status update from Bosta.
- Continue only when the shipment is delivered.
- Wait two days so the customer has tried the product.
- Find the customer in your Orders sheet and send a WhatsApp template with your review link.
Diagram
Trigger App Logic Code
Code
JavaScript used in the Code step — already included in the template below.
// Mode: Run Once for Each Item
// Bosta delivery webhook → clean fields with a readable status in English and Arabic.
// Confirm the state codes in Bosta's webhook documentation and adjust this map if needed.
const STATES = {
21: { en: "Picked up", ar: "تم استلام الشحنة من المتجر", kind: "progress" },
24: { en: "At Bosta warehouse", ar: "الشحنة في مخزن بوسطة", kind: "progress" },
41: { en: "Out for delivery", ar: "الشحنة خرجت للتوصيل", kind: "progress" },
45: { en: "Delivered", ar: "تم التوصيل", kind: "delivered" },
46: { en: "Returned to business", ar: "تم إرجاع الشحنة", kind: "problem" },
47: { en: "Exception", ar: "مشكلة في التوصيل", kind: "problem" },
};
const b = $json.body || {};
const code = Number(b.state?.code ?? b.state);
const state = STATES[code] || { en: `Status ${code}`, ar: `الحالة ${code}`, kind: "other" };
return {
json: {
tracking: b.trackingNumber || "",
order_id: b.businessReference || "",
code,
status_en: state.en,
status_ar: state.ar,
kind: state.kind,
cod: b.cod || 0,
reason: b.exceptionReason || "",
},
};Build it
Pick your tool — same automation, step by step.
Copy and paste straight into an n8n canvas (Ctrl+V), or download and use Import from File. Then connect your own credentials and replace every YOUR_… placeholder.
Show code (228 lines)
{
"name": "Ask for a review 2 days after delivery (Flowngn)",
"nodes": [
{
"parameters": {
"content": "## Ask for a review 2 days after delivery\nWhen Bosta delivers an order, wait two days, then ask the customer for a review on WhatsApp.\n\n**Setup**\n1. Open each node and connect your own credentials.\n2. Replace every YOUR_… placeholder.\n3. Test once, then activate.\n\nFree template from Flowngn",
"height": 260,
"width": 340
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Setup notes",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-420,
-60
]
},
{
"parameters": {
"httpMethod": "POST",
"path": "bosta-review",
"options": {}
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Bosta update",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
0,
0
],
"webhookId": "47157a09-bfe3-4e1d-a09c-20a04769de30"
},
{
"parameters": {
"jsCode": "// Mode: Run Once for Each Item\n// Bosta delivery webhook → clean fields with a readable status in English and Arabic.\n// Confirm the state codes in Bosta's webhook documentation and adjust this map if needed.\nconst STATES = {\n 21: { en: \"Picked up\", ar: \"تم استلام الشحنة من المتجر\", kind: \"progress\" },\n 24: { en: \"At Bosta warehouse\", ar: \"الشحنة في مخزن بوسطة\", kind: \"progress\" },\n 41: { en: \"Out for delivery\", ar: \"الشحنة خرجت للتوصيل\", kind: \"progress\" },\n 45: { en: \"Delivered\", ar: \"تم التوصيل\", kind: \"delivered\" },\n 46: { en: \"Returned to business\", ar: \"تم إرجاع الشحنة\", kind: \"problem\" },\n 47: { en: \"Exception\", ar: \"مشكلة في التوصيل\", kind: \"problem\" },\n};\n\nconst b = $json.body || {};\nconst code = Number(b.state?.code ?? b.state);\nconst state = STATES[code] || { en: `Status ${code}`, ar: `الحالة ${code}`, kind: \"other\" };\n\nreturn {\n json: {\n tracking: b.trackingNumber || \"\",\n order_id: b.businessReference || \"\",\n code,\n status_en: state.en,\n status_ar: state.ar,\n kind: state.kind,\n cod: b.cod || 0,\n reason: b.exceptionReason || \"\",\n },\n};",
"mode": "runOnceForEachItem"
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Read status",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
300,
0
]
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "loose"
},
"conditions": [
{
"id": "c1",
"leftValue": "={{ $json.kind }}",
"rightValue": "delivered",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"options": {}
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Delivered?",
"type": "n8n-nodes-base.if",
"typeVersion": 2.2,
"position": [
600,
0
]
},
{
"parameters": {
"amount": 2,
"unit": "days"
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Wait 2 days",
"type": "n8n-nodes-base.wait",
"typeVersion": 1.1,
"position": [
900,
0
]
},
{
"parameters": {
"operation": "read",
"documentId": {
"__rl": true,
"value": "YOUR_SPREADSHEET_ID",
"mode": "id"
},
"sheetName": {
"__rl": true,
"value": "Orders",
"mode": "name"
},
"options": {},
"filtersUI": {
"values": [
{
"lookupColumn": "order_id",
"lookupValue": "={{ $('Read status').item.json.order_id }}"
}
]
}
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Find customer",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.5,
"position": [
1200,
0
]
},
{
"parameters": {
"operation": "sendTemplate",
"phoneNumberId": "YOUR_PHONE_NUMBER_ID",
"recipientPhoneNumber": "={{ String($json.phone).replace(/[^0-9]/g, '') }}",
"template": "YOUR_REVIEW_TEMPLATE|ar",
"components": {
"component": [
{
"type": "body",
"bodyParameters": {
"parameter": [
{
"type": "text",
"text": "={{ $json.customer || 'عميلنا العزيز' }}"
},
{
"type": "text",
"text": "https://YOUR_REVIEW_LINK"
}
]
}
}
]
}
},
"id": "47157a09-bfe3-4e1d-a09c-20a04769de30",
"name": "Ask for a review",
"type": "n8n-nodes-base.whatsApp",
"typeVersion": 1,
"position": [
1500,
0
]
}
],
"connections": {
"Bosta update": {
"main": [
[
{
"node": "Read status",
"type": "main",
"index": 0
}
]
]
},
"Read status": {
"main": [
[
{
"node": "Delivered?",
"type": "main",
"index": 0
}
]
]
},
"Delivered?": {
"main": [
[
{
"node": "Wait 2 days",
"type": "main",
"index": 0
}
]
]
},
"Wait 2 days": {
"main": [
[
{
"node": "Find customer",
"type": "main",
"index": 0
}
]
]
},
"Find customer": {
"main": [
[
{
"node": "Ask for a review",
"type": "main",
"index": 0
}
]
]
}
},
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"meta": {
"templateCredsSetupCompleted": false
},
"tags": []
}In Make, create a new scenario and add these modules in order:
- Webhooks › Custom webhook
- Tools › Set variable / Iterator + Array aggregator (same logic as the Code step)
- Filter on the next route: “Delivered?”
- If yesTools › Sleep is limited to minutes — for 2 days, save the item to a Data store and run a second scheduled scenario
- If yesGoogle Sheets › Search Rows (by order_id)
- If yesWhatsApp Business Cloud › Send a Template Message
- Every module run uses Make operations — the free plan includes a monthly quota.
- Make's built-in functions (map, sum, formatDate…) can replace most Code steps; for complex logic use a code module.
- Module and step names can differ slightly as Make and Zapier update their apps.
In Zapier, create a new Zap and add these steps in order:
- Webhooks by Zapier — Catch Hook
- Code by Zapier — Run JavaScript (paste the code from the Code section)
- Filter by Zapier: “Delivered?”
- If yesDelay by Zapier — Delay For 2 days
- If yesGoogle Sheets — Lookup Spreadsheet Row
- If yesWhatsApp — Send Template Message
- Zaps with more than two steps need a paid Zapier plan.
- Webhooks, Filters/Paths and Code by Zapier are premium features on some Zapier plans.
- Code by Zapier runs JavaScript: reuse the code shown above, reading inputs from inputData instead of $json.
- Module and step names can differ slightly as Make and Zapier update their apps.
Tips
- Point the review link at Google Maps or your store's review page — wherever reviews help you most.
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