Confirm cash-on-delivery orders on WhatsApp

Ask COD customers to confirm their order on WhatsApp before you ship — fewer fake orders.

Medium Saves ~8 hours/month MENA & local appsBy Flowngn team

Works with n8n · Make · Zapier

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How it works

Trigger: Webhook — Salla order.created event

Receive the new order event from Salla.
Continue only for cash-on-delivery orders.
Send a WhatsApp template with Confirm and Cancel buttons.

Diagram

Trigger App Logic Code

Code

JavaScript used in the Code step — already included in the template below.

Read Salla order · Code node

// Mode: Run Once for Each Item
// Salla order webhook → clean fields.
// Run one test order first and check the field names in the webhook data.
const body = $json.body || {};
const o = body.data || {};
const c = o.customer || {};

return {
  json: {
    event: body.event,
    order_id: o.reference_id || o.id,
    customer_name: [c.first_name, c.last_name].filter(Boolean).join(" "),
    phone: `${c.mobile_code || ""}${c.mobile || ""}`.replace(/[^0-9]/g, ""),
    email: c.email || "",
    total: o.amounts?.total?.amount ?? o.total?.amount ?? "",
    currency: o.amounts?.total?.currency ?? o.currency ?? "",
    payment_method: o.payment_method || "",
    city: o.shipping?.address?.city || c.city || "",
    items: (o.items || []).map((i) => `${i.quantity}× ${i.name}`).join("، "),
    date: o.date?.date || body.created_at || "",
  },
};

Build it

Pick your tool — same automation, step by step.

Copy and paste straight into an n8n canvas (Ctrl+V), or download and use Import from File. Then connect your own credentials and replace every YOUR_… placeholder.

Workflow JSON

Show code (165 lines)

{
  "name": "Confirm cash-on-delivery orders on WhatsApp (Flowngn)",
  "nodes": [
    {
      "parameters": {
        "content": "## Confirm cash-on-delivery orders on WhatsApp\nAsk COD customers to confirm their order on WhatsApp before you ship — fewer fake orders.\n\n**Setup**\n1. Open each node and connect your own credentials.\n2. Replace every YOUR_… placeholder.\n3. Test once, then activate.\n\nFree template from Flowngn",
        "height": 260,
        "width": 340
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194d1475023",
      "name": "Setup notes",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -420,
        -60
      ]
    },
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "salla-cod",
        "options": {}
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194d1475023",
      "name": "Salla order",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        0,
        0
      ],
      "webhookId": "4582ffa0-b14a-4d3f-a4ae-9194d1475023"
    },
    {
      "parameters": {
        "jsCode": "// Mode: Run Once for Each Item\n// Salla order webhook → clean fields.\n// Run one test order first and check the field names in the webhook data.\nconst body = $json.body || {};\nconst o = body.data || {};\nconst c = o.customer || {};\n\nreturn {\n  json: {\n    event: body.event,\n    order_id: o.reference_id || o.id,\n    customer_name: [c.first_name, c.last_name].filter(Boolean).join(\" \"),\n    phone: `${c.mobile_code || \"\"}${c.mobile || \"\"}`.replace(/[^0-9]/g, \"\"),\n    email: c.email || \"\",\n    total: o.amounts?.total?.amount ?? o.total?.amount ?? \"\",\n    currency: o.amounts?.total?.currency ?? o.currency ?? \"\",\n    payment_method: o.payment_method || \"\",\n    city: o.shipping?.address?.city || c.city || \"\",\n    items: (o.items || []).map((i) => `${i.quantity}× ${i.name}`).join(\"، \"),\n    date: o.date?.date || body.created_at || \"\",\n  },\n};",
        "mode": "runOnceForEachItem"
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194d1475023",
      "name": "Read Salla order",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        300,
        0
      ]
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "loose"
          },
          "conditions": [
            {
              "id": "c1",
              "leftValue": "={{ $json.payment_method === 'cod' && $json.phone !== '' }}",
              "rightValue": "",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              }
            }
          ],
          "combinator": "and"
        },
        "options": {}
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194d1475023",
      "name": "Cash on delivery?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "position": [
        600,
        0
      ]
    },
    {
      "parameters": {
        "operation": "sendTemplate",
        "phoneNumberId": "YOUR_PHONE_NUMBER_ID",
        "recipientPhoneNumber": "={{ $json.phone }}",
        "template": "YOUR_COD_CONFIRM_TEMPLATE|ar",
        "components": {
          "component": [
            {
              "type": "body",
              "bodyParameters": {
                "parameter": [
                  {
                    "type": "text",
                    "text": "={{ $json.customer_name || 'عميلنا العزيز' }}"
                  },
                  {
                    "type": "text",
                    "text": "={{ $json.order_id }}"
                  },
                  {
                    "type": "text",
                    "text": "={{ $json.total }} {{ $json.currency }}"
                  }
                ]
              }
            }
          ]
        }
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194d1475023",
      "name": "Ask to confirm",
      "type": "n8n-nodes-base.whatsApp",
      "typeVersion": 1,
      "position": [
        900,
        0
      ]
    }
  ],
  "connections": {
    "Salla order": {
      "main": [
        [
          {
            "node": "Read Salla order",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Read Salla order": {
      "main": [
        [
          {
            "node": "Cash on delivery?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Cash on delivery?": {
      "main": [
        [
          {
            "node": "Ask to confirm",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "templateCredsSetupCompleted": false
  },
  "tags": []
}

Open in the playground to edit →

Tips

Create the template in Meta with two quick-reply buttons: تأكيد and إلغاء.
Catch the customer's button reply with a WhatsApp Trigger flow and update the order.

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