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Flows / MENA & local apps

Salla order status updates on WhatsApp

When an order's status changes in Salla, the customer gets a WhatsApp update in Arabic with the tracking link.

Medium Saves ~8 hours/month MENA & local appsBy Flowngn team

Works with n8n · Make · Zapier

Keep customers happy Sell more online

How it works

Trigger: Webhook — Salla order status updated
  1. Receive the status update from Salla.
  2. Turn the status into a short Arabic sentence.
  3. Send the customer a WhatsApp template with the order number, status and tracking link.

Diagram

trueSalla status updateWebhook{ }Read statusCode⑂Status to share?IfWSend status updateWhatsApp Business Cloud
Trigger App Logic Code

Code

JavaScript used in the Code step — already included in the template below.

Read status · Code node
// Mode: Run Once for Each Item
// Salla order.status.updated webhook → customer phone + an Arabic status line.
// Status slugs differ between stores; run a test and adjust the list below.
const body = $json.body || {};
const o = body.data?.order || body.data || {};
const c = o.customer || {};
const slug = String(body.data?.status?.slug || o.status?.slug || "").toLowerCase();

const STATUS = {
  in_progress: "جاري تجهيز طلبك",
  completed: "تم تجهيز طلبك",
  delivering: "طلبك في الطريق إليك",
  delivered: "تم توصيل طلبك",
  canceled: "تم إلغاء طلبك",
};

return {
  json: {
    order_id: o.reference_id || o.id,
    name: c.first_name || "",
    phone: `${c.mobile_code || ""}${c.mobile || ""}`.replace(/[^0-9]/g, ""),
    status: STATUS[slug] || "",
    tracking: o.shipping?.tracking_link || o.shipments?.[0]?.tracking_link || "-",
  },
};

Build it

Pick your tool — same automation, step by step.

Copy and paste straight into an n8n canvas (Ctrl+V), or download and use Import from File. Then connect your own credentials and replace every YOUR_… placeholder.

Workflow JSON
Show code (169 lines)
{
  "name": "Salla order status updates on WhatsApp (Flowngn)",
  "nodes": [
    {
      "parameters": {
        "content": "## Salla order status updates on WhatsApp\nWhen an order's status changes in Salla, the customer gets a WhatsApp update in Arabic with the tracking link.\n\n**Setup**\n1. Open each node and connect your own credentials.\n2. Replace every YOUR_… placeholder.\n3. Test once, then activate.\n\nFree template from Flowngn",
        "height": 260,
        "width": 340
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194a533337e",
      "name": "Setup notes",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -420,
        -60
      ]
    },
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "salla-status",
        "options": {}
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194a533337e",
      "name": "Salla status update",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        0,
        0
      ],
      "webhookId": "4582ffa0-b14a-4d3f-a4ae-9194a533337e"
    },
    {
      "parameters": {
        "jsCode": "// Mode: Run Once for Each Item\n// Salla order.status.updated webhook → customer phone + an Arabic status line.\n// Status slugs differ between stores; run a test and adjust the list below.\nconst body = $json.body || {};\nconst o = body.data?.order || body.data || {};\nconst c = o.customer || {};\nconst slug = String(body.data?.status?.slug || o.status?.slug || \"\").toLowerCase();\n\nconst STATUS = {\n  in_progress: \"جاري تجهيز طلبك\",\n  completed: \"تم تجهيز طلبك\",\n  delivering: \"طلبك في الطريق إليك\",\n  delivered: \"تم توصيل طلبك\",\n  canceled: \"تم إلغاء طلبك\",\n};\n\nreturn {\n  json: {\n    order_id: o.reference_id || o.id,\n    name: c.first_name || \"\",\n    phone: `${c.mobile_code || \"\"}${c.mobile || \"\"}`.replace(/[^0-9]/g, \"\"),\n    status: STATUS[slug] || \"\",\n    tracking: o.shipping?.tracking_link || o.shipments?.[0]?.tracking_link || \"-\",\n  },\n};",
        "mode": "runOnceForEachItem"
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194a533337e",
      "name": "Read status",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        300,
        0
      ]
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "loose"
          },
          "conditions": [
            {
              "id": "c1",
              "leftValue": "={{ $json.status !== '' && $json.phone.length >= 10 }}",
              "rightValue": "",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              }
            }
          ],
          "combinator": "and"
        },
        "options": {}
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194a533337e",
      "name": "Status to share?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "position": [
        600,
        0
      ]
    },
    {
      "parameters": {
        "operation": "sendTemplate",
        "phoneNumberId": "YOUR_PHONE_NUMBER_ID",
        "recipientPhoneNumber": "={{ $json.phone }}",
        "template": "YOUR_ORDER_STATUS_TEMPLATE|ar",
        "components": {
          "component": [
            {
              "type": "body",
              "bodyParameters": {
                "parameter": [
                  {
                    "type": "text",
                    "text": "={{ $json.name || 'عميلنا العزيز' }}"
                  },
                  {
                    "type": "text",
                    "text": "={{ $json.order_id }}"
                  },
                  {
                    "type": "text",
                    "text": "={{ $json.status }}"
                  },
                  {
                    "type": "text",
                    "text": "={{ $json.tracking }}"
                  }
                ]
              }
            }
          ]
        }
      },
      "id": "4582ffa0-b14a-4d3f-a4ae-9194a533337e",
      "name": "Send status update",
      "type": "n8n-nodes-base.whatsApp",
      "typeVersion": 1,
      "position": [
        900,
        0
      ]
    }
  ],
  "connections": {
    "Salla status update": {
      "main": [
        [
          {
            "node": "Read status",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Read status": {
      "main": [
        [
          {
            "node": "Status to share?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Status to share?": {
      "main": [
        [
          {
            "node": "Send status update",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "templateCredsSetupCompleted": false
  },
  "tags": []
}

Open in the playground to edit →

Tips

  • Run a test order through each status and check the slugs your store sends.

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