Arabic AI assistant on WhatsApp

Answer customer questions on WhatsApp in friendly Arabic using your own FAQ.

Advanced Saves ~15 hours/month MENA & local appsBy Flowngn team

Works with n8n · Make · Zapier

Keep customers happy Put AI to work

How it works

Trigger: WhatsApp — new incoming message

Receive the customer's message through the WhatsApp Business Cloud API.
Give the AI your FAQ and the question, and ask for a short reply in the customer's dialect.
Reply on WhatsApp, or hand over to a team member if the answer isn't in the FAQ.

Diagram

Trigger App Code AI

Code

JavaScript used in the Code step — already included in the template below.

Get question · Code node

// Keeps only text messages and pulls out who sent it and what they asked.
const msg = $input.first().json.messages?.[0];
if (!msg || msg.type !== "text") return [];

return [{ json: { from: msg.from, question: msg.text.body } }];

Build it

Pick your tool — same automation, step by step.

Copy and paste straight into an n8n canvas (Ctrl+V), or download and use Import from File. Then connect your own credentials and replace every YOUR_… placeholder. AI steps use a Claude model node — swap it for OpenAI, Gemini or Ollama if you prefer.

Workflow JSON

Show code (151 lines)

{
  "name": "Arabic AI assistant on WhatsApp (Flowngn)",
  "nodes": [
    {
      "parameters": {
        "content": "## Arabic AI assistant on WhatsApp\nAnswer customer questions on WhatsApp in friendly Arabic using your own FAQ.\n\n**Setup**\n1. Open each node and connect your own credentials.\n2. Replace every YOUR_… placeholder.\n3. Test once, then activate.\n\nFree template from Flowngn",
        "height": 260,
        "width": 340
      },
      "id": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1",
      "name": "Setup notes",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -420,
        -60
      ]
    },
    {
      "parameters": {
        "updates": [
          "messages"
        ]
      },
      "id": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1",
      "name": "Incoming message",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "typeVersion": 1,
      "position": [
        0,
        0
      ],
      "webhookId": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1"
    },
    {
      "parameters": {
        "jsCode": "// Keeps only text messages and pulls out who sent it and what they asked.\nconst msg = $input.first().json.messages?.[0];\nif (!msg || msg.type !== \"text\") return [];\n\nreturn [{ json: { from: msg.from, question: msg.text.body } }];"
      },
      "id": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1",
      "name": "Get question",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        300,
        0
      ]
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "=أنت مساعد واتساب لشركة YOUR_BUSINESS. أجب فقط من الأسئلة الشائعة بالأسفل، بنفس لهجة العميل (مصرية أو خليجية أو فصحى)، في جملة إلى ثلاث جمل قصيرة وبأسلوب ودود. إذا لم تكن الإجابة موجودة، رد بالضبط: \"سؤال ممتاز! هحوّلك لحد من الفريق حالًا.\"\n\nالأسئلة الشائعة:\nYOUR_FAQ_TEXT\n\nالعميل: {{ $json.question }}"
      },
      "id": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1",
      "name": "Answer in Arabic",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "typeVersion": 1.5,
      "position": [
        600,
        0
      ]
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "value": "claude-sonnet-5",
          "mode": "list"
        },
        "options": {}
      },
      "id": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1",
      "name": "Claude model",
      "type": "@n8n/n8n-nodes-langchain.lmChatAnthropic",
      "typeVersion": 1.3,
      "position": [
        600,
        220
      ]
    },
    {
      "parameters": {
        "operation": "send",
        "phoneNumberId": "YOUR_PHONE_NUMBER_ID",
        "recipientPhoneNumber": "={{ $('Get question').item.json.from }}",
        "textBody": "={{ $json.text }}"
      },
      "id": "3f36c28d-dcaa-4fe7-afb0-dde2cffcb7d1",
      "name": "Reply on WhatsApp",
      "type": "n8n-nodes-base.whatsApp",
      "typeVersion": 1,
      "position": [
        900,
        0
      ]
    }
  ],
  "connections": {
    "Incoming message": {
      "main": [
        [
          {
            "node": "Get question",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get question": {
      "main": [
        [
          {
            "node": "Answer in Arabic",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Answer in Arabic": {
      "main": [
        [
          {
            "node": "Reply on WhatsApp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Claude model": {
      "ai_languageModel": [
        [
          {
            "node": "Answer in Arabic",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    }
  },
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "templateCredsSetupCompleted": false
  },
  "tags": []
}

Open in the playground to edit →

Tips

Write your FAQ in simple Arabic — prices, delivery times, return policy, working hours.
Tell customers they're chatting with an assistant.

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